Return Policy

Return Policy and Right of Withdrawal

1. Legal Right of Withdrawal

In accordance with Government Emergency Ordinance No. 34/2014 , you have the right to withdraw from the sales contract without having to justify your decision and without incurring any other penalties, within 14 calendar days from the date on which you or a third party indicated by you takes physical possession of the products.

2. The Return Process (Step by Step)

To initiate and complete the return process, please follow these simple steps:

Step 1: Notification of Withdrawal Decision

You must inform us of your intention to return the product (mandatory within the 14-day period), stating the order number and full name, along with the necessary details for the bank transfer (IBAN and name of the account holder, if different from that of the person who placed the order).

You can use one of the following contact methods:

  • Email: Send your request to office@haiart.ro .

  • Phone (Call or WhatsApp): Contact us at 0745 166 244 .

Step 2: Generating Shipping Documents and Handing Over the Package

After you have notified us of your decision, access our courier partner's link to generate the QR code necessary to deliver the package:

  • Return Code Generation Link: https://return.sameday.ro/haiart

  • Fill out the form. You will receive a QR code that you will use to deposit the packaged product at any Easybox point within a maximum of 14 days from the date you communicated your withdrawal to us.

3. Return Conditions and Costs

A. Product Condition and Packaging

You are responsible for any diminution in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products.

  • The product must be returned in good condition , without showing clear signs of use.

  • Please pack the product in the original box or in a secure manner to prevent damage during transport.

B. Return Cost Beared by the Customer

The direct cost of the return is borne by the customer and will be deducted from the amount to be refunded:

  • Return to Easybox: 10 RON

  • Return with Pick-up from Address (by courier): 20 RON

Note on initial shipping: If you paid an initial shipping cost when placing your order, this cost is not refundable. Only the value of the products, minus the cost of return shipping, will be refunded.

4. Consequences of Withdrawal (Refund of Amount)

RAI CONCEPT DESIGN SRL will refund the total amount paid (excluding the initial shipping cost and the return cost mentioned above), without undue delay and within a maximum of 14 days from the date on which we are informed of your decision to withdraw.

The refund will be made using the same payment method as used for the original transaction, unless you have expressly agreed to another method.

Please note: We may postpone the refund until we receive the products back or until you provide us with proof that you have sent the products back, whichever is the earlier.

5. Exceptions to the Right of Withdrawal

In accordance with legal provisions (Art. 16 of GEO 34/2014), you cannot return products in the following cases:

  • Products made to the specifications presented by the consumer or which are clearly personalized (bespoke jewelry).

  • Products that show clear signs of use that diminish their value.